Frequently Asked Questions
Handcrafted with care, packaged with love, and shipped from my small studio — here are answers to the most common questions!🕯️
About My Products
Are your soaps and candles really handmade? Yes! Each one is mixed, poured, cut, and labeled by hand in small batches. Because they’re handmade, every bar and candle has its own personality — slight variations in color, scent, or shape are completely normal.
Why doesn’t my soap or candle look exactly like the photo? That’s part of the charm of handmade! Every batch can look a little different, but I always use the same trusted recipe and high-quality ingredients.
What ingredients do you use? I use skin-safe, cruelty-free ingredients like natural oils, butters, and clean fragrance or essential oils. Each product listing includes a full ingredient list.
Are your products vegan or cruelty-free? Always cruelty-free. Most items are vegan unless they contain honey, milk, or beeswax — which will be clearly noted in the description.
Do your candles contain paraffin? No — I use soy or soy-blend waxes that burn cleaner and longer than paraffin.
How long do your candles burn? Approximate burn times:
• Small jars: 20–25 hours
• Medium jars: 40–50 hours
• Large jars: 60+ hours
How should I care for my candle? Trim the wick to ¼ inch before each use and let it melt all the way across the top on the first burn. Keep candles away from pets, kids, and drafts.
How should I store my soap? Keep it in a cool, dry place and let it drain between uses. A soap dish with holes helps your bar last longer.
Safety, Allergies & Ingredients
Are your soaps safe for sensitive skin? Most are gentle and nourishing, but everyone’s skin is different. Please test a small area first if you have sensitive skin. Discontinue use if irritation occurs.
Do your products contain nuts or nut oils? Some may contain oils like almond or shea butter. Always check the ingredient list and reach out before ordering if you have allergies.
Do you use essential oils or fragrance oils? I use both! Every listing states which type is used. Fragrance oils are phthalate-free and safe for skin and home use.
⚠️ Disclaimer
My products are for external use only and not intended to diagnose, treat, or cure any medical condition. None of these statements have been evaluated by the FDA. Always burn candles responsibly and follow safety instructions.
📦 Orders & Shipping
How long will it take to get my order? Most orders ship within 3–5 business days. You’ll receive tracking information once it’s on its way.
Do you offer local pickup? Sometimes! Contact me before ordering and I’ll let you know if pickup is available in your area.
Do you ship internationally? Currently, I ship within the United States only, but I hope to expand soon!
What if my order arrives damaged? Please email anderson@simplymina.store within 7 days of delivery with your order number and photos. I’ll gladly replace or refund the damaged item.
💰 Returns, Refunds & Cancellations
Can I return or exchange an item? Since my soaps and candles are personal-use and handcrafted, I can’t accept returns or exchanges once shipped.
Can I cancel my order? Yes — within 24 hours of placing it, as long as it hasn’t shipped.
Something’s wrong with my order — what should I do? Email me within 7 days of delivery with your order number and a quick note, and I’ll do my best to make it right.
🎁 Gifts & Custom Orders
Can I send a gift directly to someone? Absolutely! Just enter their address at checkout and include a note — I’ll package it beautifully and include your message.
Do you take custom or bulk orders? Yes! I love making special soaps or candles for weddings, parties, or events. Email [your email address] with your ideas and we can create something special together.
Contact & Support
How can I reach you? You can email me anytime at anderson@simplymina.store or through the contact form on this site. I usually reply within 1–2 business days.
Do you have a physical shop? Not yet — I sell online and at local markets. Follow me on social media for pop-up dates and new releases.
How can I stay in the loop? Join my email list or follow me on [Instagram/Facebook/etc.] for product drops, behind-the-scenes peeks, and special offers.
Legal Notes
All items are handcrafted in small batches — minor variations are normal. Always read ingredient labels before use. Candles: Never leave burning unattended. Keep away from children and pets. Products are not intended to diagnose, treat, or cure any medical condition.